100Plus
I joined 100Plus as the company's first designer at the beginning of 2020. While challenging, this put me in an ideal position to lead the company's branding, marketing, and product offerings.
- User Research
- User Experience
- Creative Direction
- App Design
- Website Design
- WEbsite Development
100Plus is the leading AI-assisted Remote Patient Monitoring platform for physician practices.
Provider Portal
The first version of the provider portal—a platform enabling healthcare providers to remotely manage their patients’ chronic conditions—was in place but underdeveloped. Early efforts were focused on infrastructure, leaving functionality and usability limited. 100Plus needed to rapidly scale and improve their product offerings to succeed in a competitive marketplace.
As the lead designer, I was responsible for understanding provider needs and translating them into actionable product solutions. My objectives were to:
- Improve usability and expand the feature set of the portal.
- Streamline cross-functional workflows to accelerate development.
I partnered closely with the product team to conduct user research, including interviews, surveys, and usability testing. From this, we curated and prioritized feedback into an iterative product roadmap.
- Designed and prototyped solutions in Figma, establishing a design system for consistency.
- Collaborated with engineering to scope features, and provide guidance.
- Designed advanced portal capabilities such as alert thresholds, review timers, call logging, and clinical notes.
The redesigned provider portal quickly evolved into a class-leading tool for physicians. Key outcomes included:
- 10x ARR growth within two years.
- 94% of providers reported improved or greatly improved blood pressure control.
- 69% of providers believed the platform reduced or greatly reduced hospitalizations and other high-acuity events.
Patient Portal
Patients measured their health using devices that only briefly showed the most recent reading, and allowed no way of reviewing past readings. They felt anxious about their progress, and if their metrics were being shared properly with their medical provider. This distrust led to non-compliance, and increased support calls.
Since no previous version of the portal existed, I was given the opportunity to create the best zero to one version possible for the 30,000 patients across 426 health care practices at the time. Goals included:
- Design an initial version of a mobile first web app where patients can log in using either their email or phone number to review their device reading history.
- Increase patient test frequency.
- Reduce patient anxiety.
- Improve patient outcomes.
Steps taken:
- Designed and prototyped solutions in Figma.
- 100Plus employees used and tested the portal to review their own readings from allocated devices.
- Requested the support team push the patient portal on their calls.Tested the portal offline with friends and family.
- Sprig study (SMS with link to prototype).
- Called patients directly and gained the most insight from the passionate few that were willing to share.
For 100Plus and providers alike, better patient adherence was crucial: more test data not only improved outcomes but also generated more billable events, creating financial value for both practices and the company.
open rate, the highest of any channel
More readings than patients who do not receive automated messages
Reduction in the incidence of hospitalizations and other forms of high acuity care
Empowering Physicians
The 100Plus solution includes Esper, a powerful AI-assisted technology that acts as a virtual physician assistant to enable better care coordination and patient engagement.
More Work
